Refund Policy for WeyashiShop
At WeyashiShop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the products you've received, we're here to help! This Refund Policy explains the process for returning items and obtaining refunds.
1. Returns and Refunds
We accept returns and offer refunds under the following conditions:
Eligibility: We will accept returns and issue a full refund if the item is returned within 30 days from the date of delivery.
Condition of the Product: The item must be in new, unused condition, with all original tags and packaging intact. Products that have been opened, used, or damaged may not be eligible for a refund.
Exclusions: Certain items, such as personalized products, intimate apparel, or opened toys that are not in resalable condition, may not be eligible for return or refund. Please check the product description for specific return details.
2. How to Return an Item
If you'd like to return an item, please follow these steps:
Contact Us: Reach out to our customer service team at contact@weyashishop.com or call [Insert Phone Number] to let us know that you want to return the item. Please include:
Your order number
The item(s) you're returning
The reason for the return
Return Authorization: Once we receive your return request, we will provide you with Return Authorization Instructions. We may also provide a return shipping label for you (if applicable).
Ship the Item Back: Please pack the item securely in its original packaging, along with any accessories, manuals, or promotional items that came with it. Send the item to the return address we provide. The cost of return shipping may be your responsibility unless the return is due to a defect or error on our part.
Processing the Return: Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If everything is in order, we will process your refund.
3. Refund Process
Once we approve your return, we will issue a full refund to the original method of payment within 7-10 business days. You will receive a notification once the refund has been processed.
Shipping Fees: Please note that shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., wrong product sent or damaged item).
Credit Card/Bank Processing Times: Depending on your bank or card issuer, it may take a few extra days for the refund to show up in your account.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@weyashishop.com with the following information:
A photo of the damaged or defective item
Your order number
A brief description of the issue
We will provide you with a return shipping label and either a replacement or full refund at no additional cost to you.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process for a refund, and then place a new order for the item you want.
6. Late Returns
If more than 30 days have passed since your order was delivered, unfortunately, we cannot offer a refund. If you have any concerns about your return, please reach out to our customer service team, and we will try our best to accommodate you.
7. Non-Refundable Items
The following items are non-refundable:
Personalized items (e.g., custom name products)
Opened toys or products that are not in a resellable condition
Gift cards
Please ensure you check product descriptions and images before purchasing to avoid any issues with returns.
8. Contact Us
If you have any questions or need assistance with your return, please don't hesitate to reach out to our customer support team:
Email: hello@kateweyashi.com
Phone: +254721793087
9. Changes to the Refund Policy
We may update or revise this Refund Policy from time to time. If we make changes, we will post the updated policy on this page with a new effective date. Please review this page periodically to stay informed about our return and refund practices.
Thank you for shopping at WeyashiShop! We hope you enjoy your products, but if you need to make a return, we’re here to help make the process as easy as possible.